Why Marketing hates Sales

Marketing teams often get the hard end of the deal when it comes to attributing revenue to their efforts versus sales teams where it is clear as day. So, how do Marketing teams impress.
James Farnfield
September 4, 2023

Marketing teams, the wizards of brand promotion, often find themselves in a rather amusing predicament when it comes to their counterparts in the sales department. You see, marketing teams have this knack for weaving intricate campaigns that are as sophisticated as a royal tea party, complete with a side of cucumber sandwiches. They invest weeks, even months, brainstorming, designing, and refining strategies that span across social media, email marketing, content creation, and enough hashtags to make even the Queen raise an eyebrow. And what's their reward? Sometimes, it's a mere trickle of leads, a handful of clicks, and a few appreciative nods on social media. Meanwhile, the sales team is out there, closing deals, and reaping the rewards, all while sipping metaphorical afternoon tea, if you will. It's like comparing a sumptuous five-course meal prepared by a Michelin-star chef to a vending machine that occasionally dispenses a Kit-Kat.

Now, let's delve into the world of ROI (Return on Investment). Marketing teams adore terms like "brand awareness" and "engagement metrics." They craft meticulously detailed reports with vibrant charts that resemble a work of art. But when it comes to connecting those metrics to cold, hard cash, things become a tad, shall we say, labyrinthine. On the other hand, sales teams have a straightforward method of measuring success: Did the sale happen or not? It's a binary world for them – either there's revenue or there isn't. Meanwhile, marketing teams are left navigating a perpetual maze, attempting to illustrate how all those clicks and likes correlate with the company's bottom line. It's akin to searching for a needle in a haystack, only with a magnifying glass and a compass that keeps pointing in the wrong direction.

Now, let's talk about attribution models – a topic that can leave even the savviest marketers chuckling. Marketing teams often claim to employ intricate algorithms and attribution models that can track a customer's journey from the initial click on a Facebook ad to the triumphant purchase. Sounds impressive, right? Well, the reality is more like attempting to follow a mischievous squirrel on an espresso bender as it scampers through an ever-expanding forest. Customers rarely tread a neat, linear path – they meander, conduct their own research, consult friends, and then, possibly, decide to purchase your product. Attempting to attribute all of this to a single marketing campaign is like attempting to juggle flaming torches while riding a unicycle – entertaining, but not particularly precise.

Now, let's not forget the captivating world of personalities. Marketing teams tend to attract the creative, artistic types – individuals who think in vivid colors, imaginative shapes, and emotional narratives. They dream of crafting viral videos that move people to tears and content that morphs into internet phenomena. Sales teams, on the other hand, are all about numbers, quotas, and hitting those targets with laser-like precision. They don't have time for the whimsical musings of the marketing team. To them, a successful day means making a specific number of calls, sending a predetermined number of emails, and sealing a set number of deals. It's a world where the pragmatic reality of sales encounters the fanciful fantasies of marketing, creating a dynamic akin to oil and water – a curious mix.

But perhaps the most comical aspect of this marketing versus sales spectacle is the blame game. When revenue targets fall short, it's time for a finger-pointing extravaganza. Marketing teams may argue that they generated leads and created a buzz, but it was the sales team that couldn't seal the deals. On the other hand, sales teams may assert that the leads were lackluster, the timing was off, and the marketing materials were about as appealing as a soggy crumpet. It's a never-ending cycle of finger-wagging that would make even the most chaotic game of British cricket seem like a well-orchestrated symphony.

In the end, it's all in good fun – this tug-of-war between marketing and sales. Both teams play indispensable roles in steering a company towards success, and they are two sides of the same coin. Marketing teams ignite the sparks of curiosity and generate interest, while sales teams bring home the bacon (or should we say, the bacon sandwich). It's a delicate dance, much like a slow waltz between a distinguished English butler and a graceful ballroom dancer, but somehow, it all comes together seamlessly.

So, while marketing teams may occasionally jest about the intricacies of attributing revenue to their creative wizardry, and sales teams may raise an eyebrow at the imaginative antics of their counterparts, it's all part of the delightful tapestry of business. In the end, they are both members of the same cricket team, batting for the same side and striving towards a common goal – to keep the company's teapot filled with success and the managing director satisfied. And if they exchange a few playful quips along the way, well, that's just par for the course in the charming and occasionally whimsical world of marketing, where the kettle is always on, and the biscuits are aplenty.

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